Outsourcing is the delegation of one or more business processes to an external provider, who then owns, manages and administers the selected processes based on predetermined and agreed well-defined and measurable performance metrics. VLA's Outsourcing service offerings include the following:
Business Process Outsourcing (BPO):
BPO is the transfer of responsibility for an entire process to us at VLA outsourcing. We will determine how the process operates while assuring that the outcome of the process conforms to your organization's requirements. We handle processes such as the outsourcing of secretaries, bulk and payment tellers, telephone operators, customer service personnel, sales force management and other non-core processes.
HR Outsourcing:
If your organization has adopted a tight fiscal policy in order to streamline costs, VLA Outsourcing offers you an innovative cost potion which involves end-to-end human resource initiatives. Our cost management initiative is applied to such cost management initiatives as: training and development, recruitment and selection, change management, assessment and profiling as well as performance management.
Call Centre Management:
At VLA Outsourcing, we offer your organization the required expertise to manage your call centre, dealing with recruitment of call centre agents, training, on-site management and HR & pay-roll administration.
Master Vendor Agreements:
VLA Outsourcing can handle your large outsourcing programmes that may involve many individual supplier organizations. VLA Outsourcing will drive the process of managing the outsourcing contract.
Some of the benefits of outsourcing include:
Cost Reduction
Our research reveals that this is the most frequent basis for organization to outsource some of their business processes. This is because cost and profit are the most easily understood and measurable potential benefits of outsourcing.
Outsourcing arrangements result in cost reductions because:
We can apply advanced and regularly updated IT systems to process data. • We have developed effective streamlined, simple, and proven processes. • We can apply painstaking service management practices and focus.
Risk Reduction
Our research also reveals that organizations may decide to outsource in order to reduce some of their business/corporate risks – for instance, financial risks and legal risks.
Increase Effectiveness of Service Delivery and Expertise (not available internally within your organization)
We are able to deliver more effective service delivery and processes than can be done in-house within your organization. The expertise that we provide in the area of service delivery is significantly greater than what you can achieve internally as we ensure that all the critical investment in people and infrastructure required is made in order to achieve optimal results and productivity.
Moving Professional Service Delivery Up the Value Chain
Outsourcing non-core activities offers you the potential of enabling your core people to focus on their main functions of developing strategy and business partnering.
Organizational Growth
Rapid growth of your organization may place undue strains on your existing internal resources. Outsourcing enables you to manage the transition more effectively and smoothly.
